Frequently Asked Questions

Payment

What methods of payment are accepted?

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Personal Checks

How much payment is due at the time of booking?

  • 30% deposit is due at time of booking – Non refundable.
  • 70% of rent required 60 days prior to arrival – Refundable only for days that are rebooked.
  • We recommend the purchase of trip insurance.

Can I use more than one payment method to pay for a reservation?

Yes.

Reservations

Can I make changes to a pending reservation request?

Please contact us at thekilkellys@bellsouth.net.

How do I cancel a reservation request?

Please contact us at thekilkellys@bellsouth.net.

How do I check the status of my reservation?

You can contact us at any time to check the status of your reservation. Email us at thekilkellys@bellsouth.net or by phone 828-406-5361.

How do I find my reservation?

Login to your account and your reservation information will be in your dashboard.

When am I charged for a reservation?

As soon as you hit “Book Now”, your card will be processed.

Various

What should I do if I forgot something at a place I stayed?

Please contact us at thekilkellys@bellsouth.net.

Should I book if I have not heard back from the host?

Please contact the host again.

What are the directions to the cabin/west wing?

The detailed directions to both the Cabin and West Wing can be downloaded here. Please contact us if you have trouble locating either rental property.

Where can I find your rental rules agreement?

Our rental rules agreement can be reviewed and downloaded here. Please contact us if you have additional questions.

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