Payment
What methods of payment are accepted?
- Visa
- MasterCard
- Discover
- American Express
- Personal Checks
How much payment is due at the time of booking?
- 30% deposit is due at time of booking – Non refundable.
- 70% of rent required 60 days prior to arrival – Refundable only for days that are rebooked.
- We recommend the purchase of trip insurance.
Can I use more than one payment method to pay for a reservation?
Yes.
Reservations
Can I make changes to a pending reservation request?
Please contact us at thekilkellys@bellsouth.net.
How do I cancel a reservation request?
Please contact us at thekilkellys@bellsouth.net.
How do I check the status of my reservation?
You can contact us at any time to check the status of your reservation. Email us at thekilkellys@bellsouth.net or by phone 828-406-5361.
How do I find my reservation?
Login to your account and your reservation information will be in your dashboard.
When am I charged for a reservation?
As soon as you hit “Book Now”, your card will be processed.
Various
What should I do if I forgot something at a place I stayed?
Please contact us at thekilkellys@bellsouth.net.
Should I book if I have not heard back from the host?
Please contact the host again.
What are the directions to the cabin/west wing?
The detailed directions to both the Cabin and West Wing can be downloaded here. Please contact us if you have trouble locating either rental property.
Where can I find your rental rules agreement?
Our rental rules agreement can be reviewed and downloaded here. Please contact us if you have additional questions.